Lowe’s Associate Resources for Brinks Commercial

A: Brinks Commercial, part of Hampton Products International, delivers high-quality, ANSI/BHMA-certified door hardware designed for professionals. Brinks Commercial products are built for demanding high-traffic commercial spaces like offices, warehouses, and small businesses. With patented innovations like our Universal Mounting Plate, dedicated customer support, and a competitive warranty, Brinks Commercial is trusted nationwide by pros who value reliability and long-term partnerships.

Brinks Commercial Brand Video

A: The Brinks Commercial offices are located in Mooresville, North Carolina and in Orange County, California.

A: The Brinks Commercial program offers a full portfolio of high-quality commercial products including door closers, locksets, deadbolts, exit/panic devices, hinges, flat goods, and accessories.

A: Commercial grade hardware is built to handle heavy, frequent use in high-traffic environments like offices, schools, and warehouses. It’s tested to meet stricter ANSI/BHMA performance and durability standards, often lasting hundreds of thousands of cycles. Residential hardware typically is designed for lighter use in homes and may not meet the same strength, security, or longevity requirements.

A: Yes! Our products meet and exceed industry standards for ADA, UL, and ANSI/BHMA.
Locksets: ANSI/BHMA Grade 2 certified, UL 3-Hour Fire, and ADA Compliant (Levers only)
Door Closers: ANSI/BHMA Grade 1 certified, UL 3-Hour Fire, and ADA Compliant
Exit Devices: ANSI/BHMA Grade 1 certified, UL 305 listed for safety on emergency exits, and ADA Compliant

A: Grade 1: Commercial heavy-duty, highly durable, maximum security
Grade 2: Light commercial/heavy residential, moderate durability, moderate security
Grade 3: Standard residential, basic durability and security
Brinks Commercial products meet only Grade 1 and Grade 2 standards.

A: Selecting the appropriate door closer is critical for building safety, code compliance, and smooth operation. Here are some questions to ask your customers when qualifying them for a door closer.

1. Are they replacing an old or broken door closer or completing a new install?
   1. If replacing – The Brinks Commercial All-In-One Closer with FlexPlate is a great starting point (Lowes Item# 6846218 or 6846216). The included FlexPlate allows for the new Brinks Commercial door closer to fit to the existing holes in their door. Watch this short video HERE to see how it works.
   2. If new installation:

Confirm the Customers Door Weight and Width
Below is a general guide based on ANSI/BHMA Standards

Check the Mounting Type
Regular Arm (Standard) – Most common mount for inward/outward doors
Top Jamb – Used when standard mount is not feasible
Parallel Arm – For aesthetic or space-limited installation

Adjustability and Features
Backcheck – Prevents the door from overextending beyond the prescribed opening range. Critical when trying to prevent from hitting a wall or preventing wind damage from an exterior facing door
Sweep Speed – Can often be adjusted to meet ADA or safety requirements
Latching – Adjustable speed in the final 15-degrees of closing

A: Yes! All Brinks Commercial door closers offer some level of adjustability. Please refer to the specific products installation instructions for full adjustability features or contact us if you need more information about adjustability for a specific model door closer.

A: Yes, Size 3 Residential door closer and all of our commercial door closers are UL 3 Hour Fire Rated.

A: Cylindrical locksets have a lock mechanism that’s fully contained within the cylinder. They are designed for heavy duty applications and offer greater security features. Tubular locksets have a simpler latch mechanism that fits into a hollow cylinder. They are suitable for light commercial and heavy residential applications.

A: Yes, our locksets use standard SC1 and SC4 keyways that can easily be rekeyed

A: Yes! Our privacy and keyed entry locks are equipped with push button locking and emergency egress function (F76A and F82B)

A: Yes, our exit devices are code-compliant in the U.S., and also meet ADA compliance standards

A: Exit devices are required on exit doors in spaces where 50 or more persons can gather.

A: No our exit devices are UL 305 because they are equipped with a dogging latch. This dogging device keeps the latch retracted so the door can act like a push/pull. This is to prevent the device from cyles each time the door is opened.

A: The Brinks Commercial exit devices ae surface mounted and will fit doors 28” wide to 36” wide. They will also fit doors with 161 door prep.

A: This is a door that’s prepped with a standard 2-1/8-in diameter bore hole with a 2-3/4-in or 2-3/8-in backset.

A: We offer pull handle trim and lever solutions that work with our locksets. Our exit devices are also sold with an included finger pull trim and locking cylinder for a complete solution. Please contact us at LowesPROsupport@hamptonproducts.com for inquiries about our exit device trims.

A: If you have a customer who’s purchasing exit signs, bathroom signs or other hardware items for their small business. They are a prime customer for Brinks Commercial products.

A: Yes, every Brinks Commercial product includes detailed installation instructions.

A: Yes, we have an entire library of installation videos available on our Brinks Commercial YouTube Channel.

A: For replacement parts or warranty related issues please contact our U.S. based Brinks Commercial team at 866-LOCKPRO or email us at LowesPROsupport@hamptonproducts.com

A: For technical support please contact our U.S. based Brinks Commercial team at 866-LOCKPRO or email us at LowesPROsupport@hamptonproducts.com

A: This Lowe’s Associate page is the best place to access the latest training materials. Please contact us directly at LowesPROsupport@hamptonproducts.com if you’d like to request something specific.

A: Yes, please reach out to us at LowesPROsupport@hamptonproducts.com and we will respond to your inquiry ASAP.

A: Yes! Job lot quantities are available and ship directly from our warehouse in California within 7 days of order placement.

A: Yes, we offer a variety of custom keying options such as keyed alike, keyed different, master key, builder key, maison key, and more. Please reach out to us at LowesPROsupport@hamptonproducts.com to learn about our custom keying options.

A: Special orders are shipped within 7 days of placement. Transit times from our warehouse may vary depending on destination.

A: Our Door closers are stocked in every Lowe’s store in the U.S. and can be found in the Screen and Storm bay. Our 4ft or 8ft destination bay can be found in about 750 stores in the U.S. All Brinks Commercial items are available online at lowes.com.

A: We offer a 10 Year Limited Warranty on all Brinks Commercial products sold at Lowe’s stores and online at lowes.com